Privacy Policy

We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your data when you use our website and services.

1. Information We Collect

When you make a purchase or interact with our website, we may collect the following information:

• Your name
• Billing and shipping addresses
• Phone number
• Email address
• Order details
• Payment method (processed securely via third-party payment providers)
• IP address and browser information (for analytics and security)

We collect this data to process your orders, improve our services, and comply with legal obligations.

2. How We Use Your Information

Your personal data is used for:

• Fulfilling and managing your orders
• Sending order confirmations and delivery updates
• Providing customer support
• Fraud prevention and security
• Marketing communications (only if you've opted in)
• Internal analytics to improve our services and website experience

3. Sharing Your Information

We only share your data when necessary to complete your order or meet legal obligations. This includes:

• Suppliers and fulfilment partners – We use multiple UK-based suppliers (including official dealers) to source products. Relevant delivery details are shared with them for order fulfilment.
• Delivery couriers – Your contact details are provided to shipping companies to ensure smooth delivery and tracking.
• Payment processors – Secure payment providers handle your transaction details. We do not store your card information.
• Legal authorities – If required to comply with law enforcement or legal requirements.

We never sell your data to third parties.

4. Cookies & Tracking Technologies

Our website uses cookies and similar tracking tools to:

• Improve user experience
• Understand how visitors use our site
• Support features like shopping cart and checkout

You can adjust cookie settings in your browser at any time.

5. Data Storage & Security

We take your privacy seriously and implement appropriate security measures to protect your personal data. While no online system is 100% secure, we work with trusted platforms and suppliers who follow GDPR-compliant data handling practices.

6. Your Rights (UK & EU Customers)

You have the right to:

• Access the personal data we hold about you
• Correct any incorrect or outdated information
• Request deletion of your data
• Withdraw consent to marketing communications
• Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been misused

To exercise any of these rights, please contact us using the information below.

7. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, you can contact us at:

Email: [Insert your business email]
Phone: [Insert business phone number]
Address: [Insert your business address or leave blank if you're not publishing one yet]

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in the law or business operations. Please check this page periodically for updates.